Frequently Asked Questions
Do you charge if my issue was not fixed?
Our simple answer is, “No fix. No charge“.
How quickly can I expect a response to my tech support request?
We strive to provide prompt assistance and typically respond within 24 hours of receiving your request.
Do you offer remote tech support services?
Absolutely! We offer remote assistance to diagnose and resolve a wide range of tech issues conveniently and securely.
What if my tech problem cannot be resolved remotely?
In such cases, we can arrange for an onsite visit by one of our skilled technicians to address the issue hands-on.
Are your technicians qualified and experienced?
Yes, our technicians are highly skilled, qualified professionals with extensive experience in the tech support industry.
What type of tech issues do you handle?
We handle various tech issues, including software troubleshooting, hardware repairs, network setups, and data recovery, among others.
Do you provide ongoing tech support or just one-time assistance?
We offer both one-time support for specific issues and ongoing support options tailored to your business needs, including service packages and maintenance plans.
